Customer Satisfaction Feedback After Complaint Resolution
Name
Email
Mobile
Policy Number
Policy Type
1. Overall Satisfaction: How satisfied are you with how we handled your complaint?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
2. Response Time: Were you satisfied with the time it took us to respond to your complaint?
Much Faster Than Expected
Faster Than Expected
About What I Expected
Slower Than Expected
Much Slower Than Expected
3. Resolution Quality: How well do you think the issue was resolved?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4. Communication: How clear and understandable was the communication from our support team?
Extremely clear
Very clear
Somewhat clear
Not so clear
Not clear at all
5. Professionalism: How would you rate the professionalism of the staff who handled your complaint?
Extremely professional
Very professional
Somewhat professional
Not so professional
Not professional at all
6. Problem Recurrence: Do you feel confident that the same issue will not occur again?
Completely confident
Very confident
Somewhat confident
Not very confident
Not confident at all
7. Recommendation Likelihood: How likely are you to recommend our services to others?
0
1
2
3
4
5
6
7
8
9
10
8. Open Feedback: Do you have any other comments, questions, or concerns?
Submit